A concierge provides a variety of services to guests. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. A concierge provides guests with information about locations and services outside of the hotel. They may book services for guests, such as transportation and activities.
Below is a list of the top five most important skills for a concierge, as well as a longer list of other skills employers seek in candidates for concierge jobs.
How to Use Skills Lists
You can use these skills lists throughout your job search process. Firstly, you can use these skill words in your resume. In the description of your work history, you might want to use some of these key words.
Secondly, you can use these in your cover letter. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work.
Finally, you can use these skill words in your interview. Make sure you have at least one example for a time you demonstrated each of the top 5 skills listed here.
Of course, each job will require different skills and experiences, so make sure you read the job description carefully, and focus on the skills listed by the employer.
Also review our lists of skills listed by job and type of skill.
Top Five Concierge Skills
Communication is critical for a concierge.
They speak with guests all day, so it is important that they speak clearly and maintain a positive tone.
Perhaps most importantly, being a good communicator means being a good listener. Concierges need to listen carefully to their guests’ requests in order to provide a positive experience for them.
A concierge is one of the first people a guest sees upon entering a hotel.
Therefore, concierges have to be extremely welcoming. They should greet every guest with a smile and a kind word.
A concierge has to manage multiple tasks at once: they must serve many guests, make appointments and arrangements for people, and more. Being organized allows a concierge to juggle these multiple tasks without losing his or her cool.
A concierge provides guests with suggestions for entertainment and various services within the area of the hotel. Therefore, it is very important that a concierge know the area, and the sorts of services in the region.
Because a concierge is representing the hotel, and is interacting directly with guests, he or she must look and act professionally. Professional attire and demeanor will make guests trust the concierge and his or her suggestions.
A – D
- Accommodate Guest Requests
- Airport Transportation
- Answer Email
- Answer Phone
- Arrange Package Delivery and Pick Up
- Arrange Transportation
- Booking Services
- Booking Show Tickets
- Booking Tours
- Confirm Flights and Print Boarding Passes
- Conflict Resolution
- Coordinate Guest Requests
- Courtesy Calls to VIP Guests
- Customer Service
- Customer Relations
- Customer Satisfaction
- Dinner Reservations
- Distribute Printed Material
E – L
- Event Planning
- Greeting Guests
- Guest Relations
- Knowledge of Hotel / Resort Features
- Knowledge of Local Dining, Entertainment, Theater, Shows and Events
M – P
- Maintain and Post Daily Event Schedule
- Maintain Database of Local Information
- Maintain Menu Books for Local Restaurants
- Maintain Supply of Brochures, Flyers, Handouts and Maps
- Make and Confirm Reservations
- Microsoft Office
- Monitor and Replenish Lobby Refreshments
- Order Amenities for Guests Rooms
- Positive Attitude
- Professional Promote Resort Activities to Guests
- Provide Business Services
- Public Relations
R – Z
- Schedule Activities
- Secure Tickets for Events
- Sells Tickets to Guests
- Send Pre-Stay Correspondence
- Set Up Special Packages
- Strong Knowledge of Local Area
- Telephone Etiquette
- Travel Arrangements
- Verbal Communications
- Welcome Guests
- Written Communications